Shipping, Returns & Refunds

Friends Playing with Bonikka Rag Dolls

Shipping

At Bonikka Dolls UK we offer reliable shipping services at a reasonable price. We want to ensure that your orders reach you as quickly as possible. All orders are sent on a tracked 48 hour service.

*Sometimes there are delays due to the situation with COVID-19 and reduced staff on shipping services. If your order has not arrived after 3-4 days please contact us at info@bonikkadolls.co.uk

United Kingdom Shipping Rates

Standard 48hr Tracked Shipping UK Mainland Only £4.50

Free Shipping on Orders £30 and over.

*Please note after dispatch the delivery address on all services cannot be changed.

Discount Codes and Shipping

We may offer discount codes from time to time. Shipping options and prices are calculated after any active discount code. Applying a discount code can affect shipping options and rates.

Missed Deliveries

Your local depot will hold your parcel for two weeks before your order is automatically returned to Bonikka Dolls UK. Any parcels returned to us will be refunded minus any shipping extra charges.

Late Shipments

If your order has taken longer than expected to arrive then please contact us at: info@bonikkadolls.co.uk we will do our best to help sort the issue. 

Bank Holidays

We ship deliveries on working days only. This does not include Bank Holidays so please allow extra time if ordering over bank holidays.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

You will be responsible for paying for your own shipping costs for returning your item to us. We will refund the shipping costs to you if the defective or damaged product has a manufacturing issue.

Once your return is received and goods are checked, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Returns should be sent to:

Bonikka Dolls UK,
Woodland Group
Woodland House,
Toledo Close,
Coventry,
Warwickshire
CV5 6U

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@bonikkadolls.co.uk and state your order number.

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bonikkadolls.co.uk once approved return to :

Bonikka Dolls UK,
Woodland Group
Woodland House,
Toledo Close,
Coventry,
Warwickshire
CV5 6U


You will be responsible for paying for your own shipping costs for returning your item to us. We will refund the shipping costs to you if the defective or damaged product has a manufacturing issue.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.