Shipping policy

At Bonikka Dolls UK we offer reliable shipping services at a reasonable price. We want to ensure that your orders reach you as quickly as possible. All orders are sent on a tracked 48 hour service.

*Sometimes there are delays due to the situation with COVID-19 and reduced staff on shipping services. If your order has not arrived after 3-4 days please contact us at info@bonikkadolls.co.uk

United Kingdom

Standard 48hr Tracked Shipping UK Mainland Only £4.50

Free Shipping on Orders £30 and over.

*Please note after dispatch the delivery address on all services cannot be changed.

Discount Codes and Shipping

We may offer discount codes from time to time. Shipping options and prices are calculated after any active discount code. Applying a discount code can affect shipping options and rates.

Missed Deliveries

Your local depot will hold your parcel for two weeks before your order is automatically returned to Bonikka Dolls UK. Any parcels returned to us will be refunded minus any shipping extra charges.

Late Shipments

If your order has taken longer than expected to arrive then please contact us at: info@bonikkadolls.co.uk we will do our best to help sort the issue. 

Bank Holidays

We ship deliveries on working days only. This does not include Bank Holidays so please allow extra time if ordering over bank holidays as we love to get out on adventures too.

Packaging

We use a minimum amount of recycled packaging to safely ship your orders. Please re-use or recycle the packaging where you can. Thank you for helping.